Capital One is the biggest non-public employer within the Richmond area.
Silver medal: TD Financial institution, which has branches in 15 Japanese states and Washington, takes second place.
It carried out properly in our survey, and it was one among a handful of banks for which we had been capable of get a customer support consultant on the cellphone at the least as soon as once we referred to as with a number of questions as a possible new buyer.
Its cellular app generally is a bit troublesome to navigate, however it has a clear interface and packs loads of options for financial institution clients, who can verify their balances and up to date transactions, deposit checks, set account exercise alerts, lock and unlock their debit card and extra.
When you want customer support assist, you’ll be able to attempt utilizing a digital assistant by way of the app, name a customer support line — with reside brokers accessible in any respect hours — or join by way of social media.
Complaints to the CFPB about TD largely concerned hassle with managing an account and issues opening an account.
Bronze medal: Chase, our third-place winner, is a giant financial institution with branches unfold throughout 38 states and Washington.
Chase was a excessive scorer in our survey, and it had one of many lowest grievance ranges in contrast with its share of the market amongst our financial institution finalists.